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Privacy Policy

How DIO Implant India handles professional and website enquiry data.

Privacy Policy

Effective date: 1 July 2026  |  Last reviewed: 30 July 2026

This Privacy Policy explains how DIO Digital Implant India (“DIO Implant India”, “we”, “us”) collects, uses, stores and shares personal information when you use www.dioimplant.co.in, submit forms, request demos, pay online, download catalogs or contact our sales and support teams.

We serve dental professionals and organisations. Please read this policy with our Terms and Conditions. For questions, email info@dioimplant.co.in or call 0124 475 1803.

1. Who is responsible for your data

DIO Digital Implant India operates this website and related enquiry channels from our India headquarters in Gurugram, with branch offices in Bengaluru, Chennai and Mumbai. The accountable contact for privacy requests is our customer support desk at the email and phone listed above.

If you are a clinic, hospital, college or distributor, the information you share usually relates to professional contact details and business requirements rather than patient treatment records. Do not send patient-identifiable medical records through public web forms unless we have expressly agreed a secure channel.

2. Information we collect

  • Identity and contact data: name, designation, clinic or organisation, email, phone, city and state.
  • Enquiry data: product interest, training interest, message content, preferred demo time and source page.
  • Transaction data: invoice references, payment confirmation tokens and billing support notes for Pay Now or offline payments.
  • Technical data: IP address, browser type, device type, pages viewed and approximate location derived from network data.
  • Communication records: emails, call notes and WhatsApp business conversations started from public contact details.

We may also receive information from authorised distributors, event organisers or payment partners when you interact with DIO through those channels.

3. Why we use personal information

  • Respond to product, training, support and partnership enquiries.
  • Schedule demos, site visits and education programmes.
  • Prepare quotations, order coordination and billing support.
  • Improve website performance, security and content relevance.
  • Meet legal, tax, audit and regulatory obligations that apply to our business.
  • Send service updates you request; marketing messages only where permitted.

4. Legal bases and professional context

We process information because it is necessary to respond to your request, perform a contract or pre-contract steps, comply with law, or pursue legitimate business interests such as securing our systems and understanding product demand. Where consent is required for optional marketing, you may withdraw it later without affecting earlier legitimate processing.

5. Cookies, analytics and similar technologies

Our site may use essential cookies for security and session continuity. Analytics tools such as Google Analytics or Google Tag Manager may collect aggregated usage data to help us improve navigation and content. You can control cookies through your browser settings. Blocking some cookies may affect site features.

6. How we share information

We do not sell personal information. We may share limited data with:

  • Authorised DIO group companies and Indian branch teams assisting your region.
  • Service providers for hosting, email, CRM, analytics, logistics and payment processing (for example Razorpay).
  • Professional advisers and authorities when required by law or to protect rights and safety.

Processors act on our instructions and should apply appropriate confidentiality and security measures.

7. International transfers

Some processors may store or process data on servers outside India. When that happens, we take reasonable steps to ensure the transfer is consistent with applicable law and contractual safeguards.

8. Retention

Enquiry records are kept for as long as needed to complete the request and for a reasonable follow-up period. Transaction and accounting records are retained according to tax and commercial requirements. Website logs are kept for shorter operational windows unless needed for security investigations.

9. Security

We use access controls, encrypted transport (HTTPS), least-privilege practices and vendor due diligence. No method of transmission or storage is completely secure. Please avoid sending passwords or unnecessary sensitive data through public forms.

10. Your choices and rights

Depending on applicable law, you may request access, correction, update or deletion of personal information we hold, or ask us to restrict certain processing. To submit a request, email info@dioimplant.co.in with enough detail for us to verify and locate your records. We may need to retain some information for legal or audit reasons.

11. Children

This website is intended for dental professionals and business users. It is not directed at children. If you believe a child provided personal information, contact us so we can delete it where appropriate.

12. Third-party links

Pages may link to social profiles, payment partners or external resources. Their privacy practices are governed by their own policies. Review those policies before sharing information on third-party sites.

13. Changes to this policy

We may update this Privacy Policy to reflect product, legal or operational changes. The effective and last-reviewed dates above will change when we publish revisions. Continued use of the site after an update means you acknowledge the revised policy.

14. Contact for privacy requests

DIO Digital Implant India
7th Floor, Vipul Square, Gurugram, Haryana, India
Email: info@dioimplant.co.in
Phone: 0124 475 1803
Web: Contact page · Products · Pay Now

15. Accountability and review

This policy is reviewed by DIO Implant India support leadership. We keep a change log for material updates and train staff who handle enquiry data. If you need a signed copy for vendor onboarding or college procurement files, request it through info@dioimplant.co.in with your organisation details.

Related resources: Products, Education, Pay Now, and Contact.

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